Does it burn you up when your automotive repair technician takes too long to find what is wrong with your car? Before you lose your cool, stop to think about what you’re asking him to do.
In a word, you want a diagnosis. You want your technician to listen to your technician to listen to your description of the problem, run some tests, make some checks, test drive, announce a prognosis and follow it with a cure – make that an inexpensive cure. While it’s true that today’s vehicle are equipped with computers, digital dashboards, oxygen sensors and more, there is still a lot of old fashioned patience that goes into repairing a car. And to a large extent, a timely diagnosis starts with the motorist.
For example, if you take your car to have the brakes repaired, can you tell the service writer when the brakes where serviced last? Just as it’s helpful for your doctor to know your full medical history, a technician can often glean information from former service and/or repairs.
Knowing this information, it makes sense to find a shop you like and trust and stick with them. Usually your shop will keep your records on file and will know your vehicle’s history. Also, withholding information can delay a diagnosis. For example: You are dropping off your car and late for work. The service writer begins asking pertinent questions. You remark, “It just dies in the middle of the road,” and off you race out the door to the office. The service writer has to wonder “Does dies in the morning or later in day? Does it die at stoplights or in between them? Is there a smell or a noise when it dies? Is the car going uphill, downhill or on level ground? How fast and how long has this been going on?” Sometimes just a few extra minutes to communicate the full extent of the problem can save a lot of time on the part of the tech. This in turn saves you money and gets your car repaired more quickly.
Another tough call is a condition that comes and goes. These intermittent problems are a technician’s nightmare because often the circumstances must be repeated for the symptom to reoccur. If you’re not sure of the circumstances, you’re asking the tech to diagnose a nonexistent problem.
Finally, it’s important to remember that cars are a lot like people. The flu, left untreated, can lead to something more serious. One needed repair, gone unchecked, can lead to another, often larger and perhaps more expensive problem. So don’t be impatient if your tech makes a diagnosis, then digs a little deeper. If he uncovers a second problem, and recommends a separate repair, be grateful. Remember, any responsible shop has one goal: to fix it right the first time.
If you believe you need an engine diagnosis or any other auto repair service please call Mike’s Auto Repair Service at 714-375-3145 today and we’ll set up an appointment.